Cookie Compliance Law

What Are Cookies As is common practice with almost all professional websites this site uses cookies, which are tiny files that are downloaded to your computer, to improve your experience. This page describes what information they gather, how we use it and why we sometimes need to store these cookies. We will also share how you can prevent these cookies from being stored however this may downgrade or 'break' certain elements of the sites functionality. For more general information on cookies see the Wikipedia article on HTTP Cookies... How We Use Cookies We use cookies for a variety of reasons detailed below. Unfortunately in most cases there are no industry standard options for disabling cookies without completely disabling the functionality and features they add to this site. It is recommended that you leave on all cookies if you are not sure whether you need them or not in case they are used to provide a service that you use. Disabling Cookies You can prevent the setting of cookies by adjusting the settings on your browser (see your browser Help for how to do this). Be aware that disabling cookies will affect the functionality of this and many other websites that you visit. Disabling cookies will usually result in also disabling certain functionality and features of the this site. Therefore it is recommended that you do not disable cookies. The Cookies We Set If you create an account with us then we will use cookies for the management of the signup process and general administration. These cookies will usually be deleted when you log out however in some cases they may remain afterwards to remember your site preferences when logged out. We use cookies when you are logged in so that we can remember this fact. This prevents you from having to log in every single time you visit a new page. These cookies are typically removed or cleared when you log out to ensure that you can only access restricted features and areas when logged in. In order to provide you with a great experience on this site we provide the functionality to set your preferences for how this site runs when you use it. In order to remember your preferences we need to set cookies so that this information can be called whenever you interact with a page is affected by your preferences. Third Party Cookies In some special cases we also use cookies provided by trusted third parties. The following section details which third party cookies you might encounter through this site. This site uses Google Analytics which is one of the most widespread and trusted analytics solution on the web for helping us to understand how you use the site and ways that we can improve your experience. These cookies may track things such as how long you spend on the site and the pages that you visit so we can continue to produce engaging content. For more information on Google Analytics cookies, see the official Google Analytics page. More Information Hopefully that has clarified things for you and as was previously mentioned if there is something that you aren't sure whether you need or not it's usually safer to leave cookies enabled in case it does interact with one of the features you use on our site. However if you are still looking for more information then you can contact us through one of our preferred contact methods.

Creu.Arts and Crafts Terms of Use

These terms and conditions regulate the business relationship we have with you. By using our Website in any way, or by buying from us, including buying direct from us online or through exhibitions you agree to be bound by them, so far as they are applicable. We reserve the right to alter and amend these Terms and Conditions without notice. These terms and conditions comply with the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, which came into force for businesses acting within UK law on 13th June 2014. No person under the age of 18 years may purchase Goods. We are: Creu.ArtsandCrafts. Our email address is

1. Definitions

In this agreement:

“Seller” means any person or company (incorporated or otherwise) who sell goods on our website or through us.

“Buyer” means any person or company(incorporated or otherwise) who purchases Goods from the Business The

“Business” means Creu.ArtsandCrafts.

“Goods” means any of the Goods we offer for sale on our web site

Our “Website” means the entire computing hardware and software installation that is or supports our Website

“Content” means information in any form published on our Website.

“Asking Price” is the price at which Goods are advertised as available for sale, either on our Website or in any exhibition. An offer to purchase at the Asking Price will always be accepted.

“Agreed Sale Price” is the price that is agreed between the Business and the Buyer for the sale of specific Goods. This may be the same or less the Asking Price. The Agreed Sale Price is the price that is paid.

2. Asking Price, Offers and Contracts

2.1 All goods prices featured on our website are deemed to be Asking Prices. You are very welcome to submit an offer for consideration. If the Business accepts an offer then this will become the Agreed Sale Price.

2.2 A contract for the sale of Goods is not made between the Company and the Buyer until the Agreed Sale Price has been paid, cleared and confirmed so. At this point title in the Goods passes to the Buyer.

2.3 In accordance with current UK legislation the Business is not obliged to charge Value Added Tax (VAT) and currently does not do so. The Agreed Sale Price is therefore free of VAT.

2.3 Any taxes that may be payable in jurisdictions other that the UK, and any costs of insurance, packing, loading, unloading, carriage and installation, shall be paid by the Buyer, unless agreed otherwise with the Business in writing.

3. Descriptions and Warranties

3.1 All descriptions and representations made by the Business in respect of Goods are made in good faith. The Business is under a legal duty to supply Goods that are in conformity with the contract for sale and the main characteristics of the Goods will therefore form part of the contract. Please note that the title of a painting does not form part of its description and any inadvertent errors in this respect will not constitute a breach of contract terms. A prospective Buyer is welcome to conduct an inspection of Goods prior to sale and arrangements will be made on request to facilitate this, if possible.

3.2 The age and nature of the Goods dictate that some age and handling degradation might have occurred. In some instances some restoration or framing work may have been performed by the Business or by a previous owner of the Goods. Condition reports and photographs can be supplied on request and these are provided in good faith.

3.3 Where Goods are collected or delivered after a sale has been agreed this function is not deemed as providing the facility to inspect or approve the Goods.

3.4 We have endeavoured to replicate the colour and features of the Goods on offer to the best of our ability. However, the Business cannot guarantee that the screen and software on which you view our Website Content will accurately replicate the texture, colour or detail shown on our Website or indeed as portrayed by the actual Goods.

4. Price and Payment

4.1 The Buyer must pay the Business the full Agreed Sale Price of the order before collection or delivery of the Goods. Payment shall be deemed to be received when the Business has received cleared funds.

4.2 Payment shall be made in Pounds Sterling and may be by credit card, debit card, charge card, PayPal, cheque or Order drawn on a UK bank or in cash, as agreed with the Business .

4.3 Banking charges by the receiving bank on payments to us will be borne by the Business. All other charges relating to payment in a currency other than Pounds Sterling will be borne by the Buyer.

4.4 The Buyer will pay all sums due to the Business under these terms by the means specified without any set-off, deduction or counterclaim.

5. Delivery

5.1 Unless otherwise specified by the Business in writing the Goods will remain at the Seller’s and/or the Business’ until they come into the physical possession of the Buyer or a person identified by the Buyer to take possession of the goods, unless the Buyer has commissioned his own carrier, in which case the goods are at the Buyer’s risk on delivery to the carrier.

5.2. Deliveries will be made by the Seller or their carrier to the address stipulated by the Buyer. The Buyer must ensure that someone is present to accept delivery.

5.3 Arrangements for collection by the Buyer or delivery by the Seller or Business or its carrier shall be arranged between the Seller and the Buyer at the time of sale and the Business will endeavour to meet all reasonable requests.

5.4 Delivery of Goods will not be automatic and must be specifically agreed between the Seller and the Buyer. Unless agreed otherwise Goods will be delivered without undue delay and in any event within 30 days from the contract for sale.

5.5 The Business will not be liable for any loss or costs caused by any delay in delivery of Goods, neither will this of itself entitle the Buyer to rescind the contract unless such delay exceeds 60 days.

5.6 In all other matters of risk, title and transport of Goods, except as herein expressly provided, the Incoterms (International Commercial Terms) 2010 shall apply to any contract of sale. These terms are widely available online and from the International Chamber of Commerce.

6. Orders from outside the UK and Ireland

6.1 The Business can arrange delivery to most countries outside the UK. If you are in doubt as to the practicalities of delivery to a specific location please ask and we will endeavour to assist.

6.2 Prices for delivery outside the UK are shown on the Website.

7. Returns and refunds

7.1 We will use our reasonable endeavours to respond to any point of dissatisfaction by you.

7.2 The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 will apply to the Business’ dealings with any Buyer. Where a contract is made over the phone or online it will fall within the definition of a distance contract. A Buyer may cancel a distance or off-premises contract at any time in the cancellation period without giving any reason, and without incurring any liability, expect so far as the provisions of paragraphs 7.7, 7.8 or 7.10 may apply.

7.3 The cancellation period begins when the contract is entered into and ends 14 days after that, or 14 days after the Goods come into the physical possession of the Buyer or his representative.

7.4 To exercise the right to cancel the Buyer must inform the Business of the decision. This may be done by using the model cancellation form, which is at paragraph 7.11 below, or by making any other clear statement to the Business, such as email or letter, setting out the decision to cancel. In any event:

7.5.1 Any correspondence and or communication about the return of the Goods will be between the Business and the Buyer. The Seller must not be contacted directly for any reason.

7.5.2 You may not cancel orders for specially commissioned Goods and Ordered commissions cannot be returned.

7.5.3 The Goods must be returned within 7 days of the cancellation notice being received by the business.

7.5.4 The Buyer is responsible for insuring the Goods, must be securely wrapped and include our delivery slip.

7.5.5 The Goods will be returned at the Buyers risk and cost.

7.5.6 When the Seller receives the Goods we will reimburse you with the full purchase price.

7.5.7 If the Buyer fails to return the Goods to the Seller or to the Business you will be liable to us for the full purchase price, and any legal or other costs of recovering the Goods from you.

7.5.8 The Business is in no way obliged or contracted to collect the Goods from you, but if we do you will be liable for the full amount of any legal or collection costs incurred by the Business.

7.6 The Business will acknowledge receipt of the notice of cancellation and contact the Buyer to make arrangements for the return of the Goods if they have already been delivered. As the nature of the Goods will mean that simply posting them will rarely if ever be suitable arrangements will include the means of return delivery and the most suitable address, which the Business will specify, bearing in mind costs and proximity of premises to the Buyer.

7.7 Where a contract is cancelled the Goods must be returned to the Seller, or if agreed, between the Seller and the Buyer to the Business in the manner agreed and at the expense and risk of the Buyer. Goods must be returned within 14 days of notification of cancellation.

7.8 If the contract is cancelled the Business will be obliged to reimburse the Buyer with all payments (excluding the cost of returning the Goods). Reimbursement will however include the cost of delivery to the Buyer, except where the Buyer has not chosen the least expensive and generally acceptable kind of delivery offered by the Business, in which case the Business will reimburse the delivery cost to the Buyer up to that amount only.

7.9 The Business will make reimbursement to the Buyer using the same means of payment as the Buyer used for the initial transaction, unless the Buyer agrees otherwise. Reimbursement will be made without undue delay and not later than 14 days after the Seller or the Business receives the Goods back, or is provided with evidence that the Goods have been returned.

7.10 There will be no fee in respect of the reimbursement but if the value of the Goods is diminished by any amount as a result of handing by the Buyer beyond what is necessary to establish their nature and characteristics then the Business may recover that amount from the Buyer, up to the contract price.

7.11 Model Cancellation Form ___________________________________________________________________________________ To Creu.ArtandCrafts, I (insert name) hereby give notice that I cancel my contract of sale of the following goods (give description of the goods) Ordered on ……. Received on….. Name of Buyer Address of Buyer Signature of Buyer (if notice is on paper copy) Date Any other comments (You are not obliged to give a reason for cancellation, but notification of any reason would be appreciated) ___________________________________________________________________________________

8. Information you give us

8.1 The Buyer will provide such accurate information as is necessary for the Business to provide or deliver the Goods.

8.2 All personal details are treated in the strictest of confidence and in accordance with current UK legislation regarding data protection.

8.3 The Business may use personal information for administrative or operational reasons or to send the Buyer information regarding the Business or its Website.

9. Cookies

9.1Cookies are small text files that identify your computer to our server, which also contain data as to where you have visited on our Website. They provide useful information that helps to make our Website more accessible to our users. These cookies do not allow the Business to access your computer.

10. Disclaimers

10.1 The Business or its content suppliers may make improvements or changes to our Website, and its Contents without notice.

10.2 Whilst every effort is made to ensure accuracy of Content there is always a possibility of technical inaccuracies or typographical errors.

10.3 The Business gives no warranty and makes no representation, express or implied, as to the adequacy or appropriateness of Goods for a Buyer’s purpose.

10.4 The Business gives no warranty and makes no representation, express or implied, as the compatibility of our Website with your equipment software or telecommunications connection, compliance with any law or non-infringement of any right.

10.5 Our Website may include links to other websites that are not within the Business’ power or control. By clicking on any links you acknowledge and agree that you have taken full responsibility for accessing and using them and that you will not hold the Business liable for the content of any such linked site, nor for any loss or damage arising from your use of them.

10.6 The Business is not liable in any circumstances for special, indirect or consequential loss or any damages whatsoever resulting from loss of use, loss of data or loss of revenues or profits, whether in an action of contract, negligence or otherwise, arising out of or in connection with your use of our Website or the purchase of Goods.

10.7 In any claim against the Business liability is limited to the Agreed Sale Price of the Goods that are the subject of the dispute or claim, subject to the application of paragraph 7.8.

11. Content and Intellectual Property Rights

11.1 Title, ownership rights, and intellectual property rights in the Goods and or the Content of our Website remains the sole property of the Seller and/or the Business and these rights will be strongly protected in all countries.

11.2 You may not copy, modify, publish, transmit, transfer or sell, reproduce, create derivative works from, distribute, perform, display, or in any way exploit any of the Content of our Website except the prior written consent of the Business.

12. System Security

12.1 You agree that you will not, and will not allow any other person to, violate or attempt to violate any aspect of the security of our Website.

12.2 You agree that you will not modify, reverse engineer, disassemble, decompile, copy, or cause damage or unintended effect to any portion of our Website and that you will not permit any other person to do so.

12.3 You understand that any such violation is unlawful in many jurisdictions and that any contravention of law may result in criminal prosecution.

12.4 Examples of violations are:

12.4.1 accessing data unlawfully or without consent;

12.4.2 attempting to probe, scan or test the vulnerability of a system or network or to breach security or authentication measures;

12.4.3 attempting to interfere with service to any user, host or network, including, without limitation, via means of overloading, "flooding", "mail bombing" or "crashing";

12.4.4 forging any header or any part of the header information in any e-mail or newsgroup posting;

12.4.5 taking any action in order to obtain Goods to which you are not entitled.

12.5 You agree to indemnify the Business against any claim or demand, including reasonable legal fees, made by any third party due to or arising out of:

12.5.1 any violation of system security as set out above;

12.5.2 your use of our Website;

12.5.3 any other breach or violation of this agreement by you;

12.5.4 the infringement by you, or by any other user of your computer, of any intellectual property or other right of any person or entity, or as a result of any threatening, libelous, obscene, harassing or offensive material contained in any of your communications.

13. Indemnity You agree to indemnify the Business against any claim or demand, including reasonable lawyers’ fees, made by any third party due to your use of our Website, or the infringement by you, or by any other person using your computer, of any intellectual property or other right of any person.

14. Rights of third parties Nothing in this agreement or on our Website shall confer on any third party any benefit under the provisions of the Contracts (Rights of Third Parties) Act 1999.

15. Waiver and Severance

15.1 No waiver by the Business, in exercising any right, power or provision hereunder shall operate as a waiver of any other right or of that same right at a future time; nor shall any delay in exercise of any power or right be interpreted as a waiver.

15.2 The invalidity, illegality or unreasonableness in whole or part of any part of these conditions shall not affect the validity of the remainder.

16. Dispute Resolution In the event of a dispute arising out of or in connection with these terms or any contract between you and the Business, then you agree to attempt to settle the dispute by engaging in good faith with the Business in a process of mediation before commencing arbitration or litigation.

17. Force majeure The Business is not liable for any breach of obligations resulting from causes beyond its reasonable control, including but not limited to Act of God, legislation, war, fire, drought, failure of power supply and industrial action. If such circumstances arise then the Business shall notify the Buyer in writing and if such circumstances prevail for more than 3 months then either party shall have the option by giving notice in writing to the other to bring the contract to an end, and each shall bear 50% of the Business’ reasonably and properly incurred costs and expenses in connection with the partial performance of the contract up to the date of its termination.

18. Governing Law

This Agreement shall be governed by and construed in accordance with the law of England and Wales.